TERMS OF SERVICE

This website is operated by Hihrtz. Throughout the site, the terms “we,” “us,” “our,” and “Hihrtz” refer to Hihrtz, the owner and operator of this website.

Hihrtz provides this website, including all information, products, services, tools, content, and other resources available through the website, subject to your acceptance of these Terms of Service (“Terms”).

By accessing or using our website, purchasing a product or service from us, creating an account, or otherwise interacting with our website, you agree to be bound by these Terms, together with any additional terms, policies, or notices referenced on this website.

These Terms apply to all visitors and users of the website, including browsers, customers, contributors, and other users.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or purchase our products or services.

SECTION 1 — ELIGIBILITY AND GENERAL USE

By using this website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are under the applicable age of majority, you may use this website only with the involvement and consent of a parent or legal guardian where required by law.

You agree to use our website and services only for lawful purposes.

You must not use our website or products for any unlawful, fraudulent, abusive, unauthorized, or prohibited purpose.

You must not attempt to introduce viruses, malware, malicious code, or any other harmful material into our website, systems, or services.

A violation of these Terms may result in suspension or termination of your access to our website or services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse service, cancel orders, restrict access, or limit transactions where reasonably necessary, including where we believe that an order or use of the website may involve fraud, abuse, unlawful activity, or violation of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, exploit, or commercially use any portion of our website, products, services, content, branding, or intellectual property without our prior written permission.

The headings used in these Terms are provided for convenience and do not affect the interpretation of these Terms.

SECTION 3 — INFORMATION ON OUR WEBSITE

We make reasonable efforts to ensure that information provided on our website is accurate and up to date. However, we do not guarantee that all information will always be complete, accurate, current, or error-free.

Product images are provided for representation purposes. Actual colours, textures, finishes, dimensions, or appearance may vary depending on the product and the display settings of your device.

We reserve the right to correct errors, update information, modify content, or change product information at any time without prior notice.

Information on our website should not necessarily be relied upon as the sole basis for making decisions where more specific or current information is required.

SECTION 4 — PRODUCTS AND SERVICES

Certain products and services may be available exclusively through our website.

We reserve the right to:

• Modify or discontinue products or services.

• Change product specifications or descriptions.

• Change prices without prior notice.

• Limit the quantity of products available for purchase.

• Restrict sales to certain individuals, locations, or jurisdictions where necessary.

• Refuse or cancel an order where permitted by applicable law.

All product descriptions, specifications, availability, pricing, and offers are subject to change without notice.

We make reasonable efforts to display products as accurately as possible. However, we cannot guarantee that your device will display product colours or other visual characteristics exactly as they appear in real life.

SECTION 5 — ORDERS AND PURCHASES

When placing an order through our website, you agree to provide accurate, complete, and current information.

We reserve the right to accept, refuse, modify, or cancel an order where permitted by law.

An order may be cancelled or refused in circumstances including, but not limited to:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent or unauthorized activity.

• Incorrect or incomplete customer information.

• Delivery restrictions.

• Payment failure.

• Other circumstances that prevent us from reasonably fulfilling the order.

If we cancel an order after payment has been received, any applicable refund will be processed according to our Refund and Returns Policy and applicable payment-provider procedures.

SECTION 6 — PRICING AND PAYMENTS

All prices displayed on our website are subject to change without prior notice.

We may accept various payment methods, including online payment methods and Cash on Delivery (“COD”), depending on product, location, availability, and other applicable conditions.

For online payments, payment processing may be handled by third-party payment service providers. We do not directly store complete payment card details unless expressly stated otherwise.

You agree to provide valid and accurate billing and payment information when placing an order.

We reserve the right to refuse or cancel transactions that appear to be fraudulent, unauthorized, abusive, or otherwise invalid.

SECTION 7 — CASH ON DELIVERY

Cash on Delivery may be available for selected locations and products.

We reserve the right to:

• Restrict COD availability for certain locations.

• Restrict COD availability for certain products.

• Require order confirmation before dispatch.

• Cancel a COD order if the customer cannot be contacted or does not confirm the order where confirmation is required.

• Cancel or modify a COD order if the delivery location is not serviceable.

• Refuse COD orders where we reasonably suspect fraudulent or abusive ordering behaviour.

Additional COD conditions may be displayed during checkout or communicated to the customer before dispatch.

SECTION 8 — SHIPPING AND DELIVERY

We aim to process and dispatch orders within the estimated timeframe displayed on our website or communicated to you.

Delivery times may vary depending on:

• Delivery location.

• Product availability.

• Shipping provider.

• Public holidays.

• Weather or other events beyond our reasonable control.

• Customs or import procedures for international orders.

For international orders, the customer may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country, unless otherwise stated at checkout.

Delivery estimates are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the applicable delivery or shipping provider, delays caused by the carrier may be outside our direct control.

For further information, please refer to our Shipping Policy.

SECTION 9 — RETURNS, REFUNDS AND EXCHANGES

Returns, refunds, and exchanges are subject to our Returns and Refund Policy.

Certain products may be eligible for return or exchange only under specific conditions, including requirements relating to product condition, packaging, tags, usage, and the time period within which a request must be made.

Products that have been used, damaged, altered, washed, worn, or returned without required packaging or tags may not be eligible for return or exchange where permitted by applicable law and our Returns Policy.

We reserve the right to inspect returned products before approving a return, refund, or exchange.

For complete details, please review our Returns and Refund Policy.

SECTION 10 — THIRD-PARTY SERVICES AND TOOLS

We may use or provide access to third-party services, tools, platforms, payment processors, shipping providers, analytics services, or other external services.

These third-party services may operate under their own terms and privacy policies.

Where we provide access to third-party services, such services may be provided on an “as available” basis.

We are not responsible for the independent operation, availability, policies, or practices of third-party services beyond matters within our reasonable control.

Your use of third-party services may be subject to the terms and conditions of the relevant third-party provider.

SECTION 11 — THIRD-PARTY LINKS

Our website may contain links to websites, services, or resources operated by third parties.

These links are provided for convenience and do not necessarily mean that Hihrtz endorses or controls those third parties.

We are not responsible for the content, availability, security, privacy practices, products, services, or policies of third-party websites.

You should review the applicable terms and privacy policies of third-party websites before using them or providing information to them.

SECTION 12 — USER CONTENT AND FEEDBACK

If you submit reviews, feedback, suggestions, photographs, comments, ideas, or other content to Hihrtz, you agree that you have the necessary rights and permissions to provide that content.

You must not submit content that:

• Violates another person's rights.

• Infringes intellectual property rights.

• Contains unlawful, threatening, abusive, defamatory, obscene, or fraudulent material.

• Contains malicious software or code.

• Misrepresents your identity.

• Violates applicable laws or regulations.

By submitting content to us, you grant Hihrtz permission, to the extent permitted by law, to use, reproduce, display, publish, modify, or distribute that content for legitimate business, promotional, or operational purposes.

We reserve the right to remove or refuse content that we reasonably believe violates these Terms or applicable law.

SECTION 13 — PERSONAL INFORMATION

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

We may collect and process information necessary to operate our website, process orders, provide customer support, communicate with customers, prevent fraud, and fulfil other legitimate business purposes, subject to applicable law.

SECTION 14 — PROHIBITED USES

You are prohibited from using our website or its content:

1. For any unlawful purpose.

2. To violate applicable laws or regulations.

3. To infringe our intellectual property rights or the rights of others.

4. To harass, abuse, threaten, defame, or harm another person.

5. To submit false, misleading, or fraudulent information.

6. To transmit viruses, malware, or malicious code.

7. To attempt to gain unauthorized access to our systems.

8. To interfere with the security or functionality of our website.

9. To collect or misuse personal information belonging to others.

10. To spam, phish, scrape, crawl, or otherwise improperly extract information from our website.

11. To impersonate another person or entity.

12. To engage in fraudulent transactions or payment activity.

13. To use our website for any purpose prohibited by applicable law.

We reserve the right to restrict or terminate access to our website or services where permitted by law if these Terms are violated.

SECTION 15 — INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its contents, including but not limited to:

• Hihrtz name and branding.

• Logos.

• Graphics.

• Product images.

• Text.

• Designs.

• Product descriptions.

• Website layout.

• Visual elements.

• Software and website functionality.

are owned by or licensed to Hihrtz and are protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, sell, or commercially exploit our intellectual property without prior written permission.

Nothing in these Terms grants you ownership of any Hihrtz intellectual property.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, our website, products, services, and content are provided on an “as available” and “as is” basis.

We do not guarantee that:

• The website will always be available or uninterrupted.

• The website will always be free from errors.

• Information provided through the website will always be completely accurate or current.

• The website will be free from viruses or other harmful components.

• Every product or service will always be available.

Nothing in these Terms excludes or limits any rights, warranties, or protections that cannot legally be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hihrtz and its officers, employees, representatives, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the website or services.

This may include loss of profits, revenue, data, business opportunities, or other indirect losses, except where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Hihrtz, its officers, employees, representatives, contractors, service providers, and affiliates from claims, liabilities, losses, damages, and reasonable expenses arising from:

• Your violation of these Terms.

• Your unlawful use of the website.

• Your violation of another person's rights.

• Your violation of applicable laws or regulations.

• Content submitted by you that violates these Terms or applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will continue to remain valid and enforceable.

SECTION 20 — TERMINATION

These Terms remain effective unless terminated by you or by Hihrtz.

You may stop using our website at any time.

We may suspend or terminate your access to our website or services where permitted by law if we reasonably believe that you have violated these Terms, engaged in fraudulent or unlawful activity, or otherwise misused our website.

Any obligations that by their nature should survive termination will continue after termination.

SECTION 21 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Returns and Refund Policy, Shipping Policy, and any other policies or terms expressly referenced on our website, constitute the agreement governing your use of our website and services.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.

SECTION 22 — GOVERNING LAW AND JURISDICTION

These Terms and your use of our website and services shall be governed by and interpreted in accordance with the laws of India, except where applicable law requires otherwise.

Any disputes arising in connection with these Terms or our services shall be subject to the jurisdiction of the courts having appropriate jurisdiction under applicable Indian law.

For international customers, mandatory consumer protection rights that cannot legally be excluded may continue to apply.

SECTION 23 — CHANGES TO THESE TERMS

We may update or modify these Terms from time to time.

When changes are made, the updated version will be published on this page with the revised “Last Updated” date.

You are responsible for periodically reviewing these Terms.

Your continued use of our website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 24 — CONTACT INFORMATION

If you have questions regarding these Terms of Service, please contact us:

Hihrtz
Email: info@hihrtz.com

SECTION 25 — CASH ON DELIVERY ORDERS

For Cash on Delivery orders, Hihrtz reserves the right to cancel an order if:

• The customer does not confirm the order when confirmation is requested.

• The delivery address is outside our COD serviceable area.

• The product is unavailable.

• We reasonably suspect fraudulent or abusive ordering activity.

• The order cannot be reasonably fulfilled for logistical or operational reasons.

Any applicable refund for a prepaid order will be handled according to our Returns and Refund Policy.

SECTION 26 — POLICY CHANGES

Hihrtz reserves the right to modify these Terms and related policies from time to time.

Any revised version will be published on our website.

The updated Terms will become effective from the date stated at the beginning of the revised document, unless otherwise required by applicable law.